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FAQ: Warming Center, Water Notices, Closures, Grocery Stores, Gas Stations, Price Gouging, Solid Waste Service & More

City officials and staff has received several inquiries regarding warming centers, water notices, open gas stations or food establishments, office closures, solid waste service, price gouging and more. To address these concerns, staff compiled this list of frequently asked questions:

Are there any warming centers in the area?

Yes, the City opened a warming center at the Recreation & Tennis Center, 2701 Cypress Point Dr. For hours and other details, Click Here.

Does the MCTX warming center need any donations?

Thanks to all residents and partners who donated already; however, there is no additional need for donations at this time.

What areas are currently under a boil water notice?

Please see current MUDs with boil water notice below:

  • Notice for Palmer Plantation 1
  • Notice for Palmer Plantation 2
  • Notice for Thunderbird Utility District System 1
  • Notice for Harris County WCID-Fondren Road
  • Fort Bend MUD #49
  • Fort Bend MUD # 26
  • Fort Bend County WCID No. 2 (rescinded as of 2.21.21)
  • Harris County MUD No. 122 (rescinded as of 2.21.21)
  • Quail Valley Utility District
  • Southwest Harris County MUD No. 1

For more details, Click Here.

What are some water safety tips? 

The Centers for Disease Control recommends that families with boil water notice should follow:

  • Use bottled or boiled water for drinking, and to prepare and cook food.
  • If bottled water is not available, bring water to a full rolling boil for 1 minute, then allow it to cool before use.
  • Do not use water from any appliance connected to your water line, such as ice and water from a refrigerator.
  • If you formula feed your child, provide ready-to-use formula, if available.
  • In many situations, you can use tap water and soap to wash your hands. Follow the guidance from your local public health officials.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • It is safe to wash clothes as usual.
  • Pets can get sick by some of the same germs as people or spread germs to people. Provide bottled or boiled water after it has been cooled for pets to use.
  • You can use tap water for household plants and gardens.

When will the boil water notice be lifted? 

Boil Water Notice events typically run a course of at least five to seven days on average. So the current notices will be in place throughout the weekend.

Do residents still need to conserve water and energy?

Yes, even though power is back in most areas, it is essential to conserve energy as the power grid is fragile and if consumption is too high, there could be more outages.

Are there any road closures?

As of Feb. 18, 6 p.m. the City has no road closures.

What are the symptoms for carbon monoxide poisoning?

Some symptoms of carbon monoxide poisoning to watch for are:

  • Dull headache
  • Weakness
  • Dizziness
  • Nausea or vomiting
  • Shortness of breath
  • Confusion
  • Blurred vision
  • Loss of consciousness

Do we have a water distribution event?

Not at this time.

Are City offices open?

No, all non-essential offices are closed on Feb. 19 and will resume normal operations on Feb. 22. This includes:

  • City Hall Front Lobby, 1522 Texas Pkwy.
  • Inspections & Permits, 1522 Texas Pkwy.
  • Municipal Court, 3845 Cartwright Rd.
  • Recreation & Tennis Center, 2701 Cypress Point Dr.

Is the Quail Valley Golf Course & City Centre open?

Beginning Friday, Feb. 19, the Grille and the Golf Shop will have normal hours beginning; however, the golf courses will only open as weather permits.

What gas stations are open in the area?

Below are some of the gas stations that are open as of Feb. 18:

  • All Gas Stations are open on FM 1092 from Ave E, except Shell at Cartwright
  • Exxon 13920 Beltway 8 – open, but no gas
  • Chevron 13915 Beltway 8 – closed and no gas
  • All except the following has gas on Texas Parkway
    • Chevron at Texas Parkway – open, but no gas
    • Phillips 66, 802 Texas Parkway – open, but no gas

What food establishments are open?

To see a list of food establishments that are open as of Feb. 18, click this link: Open Food Establishments

What groceries are open?

Mostly all MCTX grocery stores are open but with adjusted hours, supply limits and some with no cold/freezer items due to power outages.

  • H-E-B | 4724 Hwy. 6 & H-E-B | 8900 Hwy. 6
    • Stores are open regular hours; limits still in place for high demand items
  • Harvest Market | 4603 Sienna Pkwy.
    • Open regular hours 7 a.m. to 10 p.m.
  • Walmart | 5501 Hwy. 6
    • Open 9 a.m. to 9 p.m.
  • Fiesta Mart, LLC | 1530 Independence Blvd.
  • Kroger | 6200 Hwy. 6
  • Kroger | 10250 Hwy. 6
  • Aldi | 6016 Sienna Ranch Rd.

Are schools closed?

Fort Bend ISD and Houston ISD campuses and facilities will be closed on Friday, Feb. 19.

Are COVID-19 vaccination sites open?

Fort Bend County COVID-19 vaccination sites will be open from noon to 6 p.m. on Feb. 19 and from 9 a.m. to 6 p.m. on Feb. 20.

When will solid waste service resume?  

The Municipal Solid Waste provider WCA Waste Corp. has resumed services Thursday, Feb. 18. Residents are encouraged to place containers out by 7 a.m. on their scheduled pickup days. For additional updates, please call their customer service at 281.403.5800.

Is METRO service back?

METRO Houston resumed limited essential trips on Feb. 18. For more details, call 713.739.3823.

What are some tips to handle burst water pipes? Pipe Burst Tips

Does City have a list of plumbers? 

No, but below are some plumbers who are registered with the City:

Where can residents report price gouging? 

Fort Bend residents may report to 832.471.1600 and Harris County residents may text complaints to 346.354.7459.

Is the state or other local agencies collecting data on damages related to this weather incident?

Yes, residents may submit damages to the state or to their respective counties. See links below:

State of Texas | Fort Bend County | Harris County

Are there any assistance from FEMA currently available. 

As of Feb. 20, 2021, there are no individual assistance from Federal Emergency Management Agency in place for this winter event. However, it may be available later and all official information regarding FEMA assistance will be shared by the official local agencies.

FEMA is also warning citizens to be aware of scams and fraudulent claims; please do not share/submit vital information to anyone claiming it is for FEMA assistance.

Is there a list of resources that could assist residents during recovery?

Please list of potential resources provided by the Greater Houston Builders Association:

For more information about Missouri City, please watch the City website: www.missouricitytx.gov, like us on Facebook—fb/MissouriCityTX, follow us on Twitter and Instagram—@MissouriCityTX, and watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse).

Updated: 2.22.21 4 p.m. | All new updates are marked in italics. 

CenterPoint Energy Warns Customers of the Possibility of Additional Power Outages

CenterPoint Energy warns customers of the possibility of additional power outages. Those with power may soon lose it because ERCOT directed them to again reduce electric system load. CenterPoint promises to restore power once there is sufficient supply.

According to a CenterPoint Energy, as of 9 p.m., 1.38 million are without power. If your power is on, conserve as much as possible. For updates, visit Outage Tracker: gis.centerpointenergy.com/outagetracker/

Citizens are encouraged to follow the City’s official websites and social media channels to receive timely, accurate information. All weather updates including road conditions, event cancellations, office closures, solid waste service and more will be shared on these official communication outlets.

Citizens are encouraged to follow the City’s official websites and social media channels to receive timely, accurate information. All weather updates including road conditions, event cancellations, office closures, solid waste service and more will be shared on these official communication outlets.

The two main platforms used by City staff to share real-time information during emergencies are the MCTX Emergency Management website, www.MissouriCityReady.com and the MCTX Twitter account, Twitter.com/MissouriCityEM.

For more updates, please watch the City website: www.missouricitytx.gov, like usa on Facebook—fb/MissouriCityTX, follow us on Twitter and Instagram—@MissouriCityTX, and watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse).

UPDATE: Boil Water Notice Issued for Additional Neighborhoods

UPDATE 2.21.21:

The Boil Water Notice for Fort Bend County WCID No. 2 and Harris County MUD No. 122 is now lifted; residents in these MUDs are NOT required to boil it before consumption anymore.

UPDATE 2.18.21:

Boil water notice issued for several MUDs in the City. This notice is issued as precautionary measure due to low water pressure. Residents advised to boil water for two minutes prior to any human consumption including drinking, washing your face, brushing, cooking, bathing, cleaning etc.

For more details please call QVUD at 281.499.5539 or visit www.quailvalleyud.org.

Please see current MUDs with boil water notice below:

To verify which MUD you are in,  please check this MAP:  List of MUDs and Service Area Map. 

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Hazardous Road Conditions; Multiple Road Closures Reported

Due to hazardous road conditions, officials are reporting several road closures in the area. See list below:

  • Trammel Fresno Rd. closed between Vicksburg Blvd. and Hurricane Lane
  • Northbound and Southbound Hwy. 6 shut down at Fort Bend Tollway
  • US 90 A overpass by Texas Parkway
  • Fort Bend Toll Road overpass by Highway 6 is closed
  • Highway 288 ramp to Beltway 8 is closed

Residents are encouraged use extra caution or avoid travel if possible.

* This list will be updated as additional closures are reported.

Last update: 2/15/21, 5 a.m.

UPDATE: Winter Storm Warning Now in Effect; Hard Freeze & Wind Chill Warnings to be in Effect Later Today

UPDATE 5 p.m. Feb. 14:

Due to hazardous weather and road conditions, WCA Waste Corp. has suspended Municipal Solid Waste pickup services for tomorrow (Monday, Feb. 15). WCA officials will continue to monitor forecasts and provide service updates as they become available.

With Winter Storm and Hard Freeze Warnings now in effect, we’re closing in on sub-freezing temps and hazardous conditions including strong winds, rain and icy roads. Residents are encouraged to avoid travel and ensure that all electronic devices are fully charged, flashlight batteries are replenished and extra blankets are secured in case there are power outages. Potential rolling blackouts could be expected as well due to the increase in electricity demand versus supply reserves. Remember to:

  • Check on people and pets
  • Keep garage doors closed
  • Leave cabinets open
  • Let faucets drip
  • Keep the thermostat consistent
  • Leave the heat on at around 68 degrees F
  • Keep interior doors open

Due to the weather, some of the local stores are also closing early for the safety of staff and customers.

UPDATE 9 a.m. Feb. 14:

The National Weather Service has upgraded all watches to warnings for the area. This includes:

  • Winter Storm Warning in effect from now until to 6 p.m. Monday, Feb. 15:  The threat of icing on bridges and overpasses possible. Temperatures will fall below freezing and is expected to bring freezing rain, sleet, snow and strong winds. Travel will become difficult or impossible in some areas.
  • Hard Freeze Warning in effect from 6 p.m. today, Feb. 14 until noon Tuesday, Feb. 16:  Sub-Freezing temperatures are expected and could damage unprotected outdoor plumbing, kill crops and other sensitive vegetation.
  • Wind Chill Warning in effect from midnight, tonight until noon, Tuesday, Feb. 16:  Very cold air and strong winds will create dangerously low wind chill values. This will result in frost bite and lead to hypothermia; avoid being outside if possible.

Stay alert, be cautious.

2.14.21 snow ws warning

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As the region expects record breaking temperatures, the National Weather Service has issued multiple watches and warnings for the area including Missouri City. Current advisories include a:

  • Winter Storm Watch in effect from 9 p.m. today, Saturday, Feb. 13 to 3 p.m. Sunday, Feb. 14: Conditions are favorable for severe weather and hazardous travel is possible.
  • Wind Chill Watch in effect from 6 p.m. Sunday, Feb. 14 to 2 p.m. Tuesday, Feb. 16: Dangerously cold wind chill values are possible; avoid being outside if possible.
  • Winter Storm Warning in effect from 3 p.m. Sunday, Feb. 14 to 6 p.m. Monday, Feb. 15: Significant winter weather including snow, sleet and ice from freezing rain with snow/sleet is expected. Travel will become difficult or impossible in some areas.
  • Hard Freeze Watch in effect from 6 p.m. Sunday, Feb. 14 to noon Tuesday, Feb. 16: Sub-Freezing temperatures are possible and could damage unprotected outdoor plumbing, kill crops and other sensitive vegetation.

“I would like to reiterate that this severe weather is the first of its kind in about 30 years,” said Mayor Robin J. Elackatt. “The safety of our citizens is the utmost priority, and I encourage everyone to be cautious, check on your neighbors and avoid travel if possible.

2.14.21multiple

2.14.21 multiple

Residents are encouraged to protect the “4 Ps” – people, pets, plants, pipes and to prepare for any possible power outages including charging all devices ahead of time, replenishing flashlight batteries and securing extra blankets. Emergency officials also share additional safety tips like:

  • Keeping garage doors closed
  • Opening cabinets
  • Letting faucets drip
  • Keeping the thermostat consistent
  • Sealing cracks and openings
  • Leaving the heat on
  • Opening interior doors

Staff is proactively preparing bridges/roadways within the City and are partnering with State and County officials to ensure roads that are managed by them are treated as well. Residents are encouraged to avoid travel if possible and be extra cautious if traveling. Crews will continue to monitor all roadway conditions, and if there are areas of concern in your community, please call 281.403.8700.

“The City’s Emergency Operations Center (EOC) is activated and we’re closely watching all developments with this winter storm,” said City Manager Odis Jones. “Please follow all warnings and watches as we continue to keep residents updated through our official channels.”

All non-emergency City offices will be closed on Monday, Feb. 15. This includes:

  • City Hall Front Lobby, 1522 Texas Pkwy. 
  • Inspections & Permits, 1522 Texas Pkwy. 
  • Municipal Court, 3845 Cartwright Rd. 
  • Recreation & Tennis Center, 2701 Cypress Point Dr. 

The Animal Shelter, 1923 Scanlin Rd. is open for regular business hours.

The Quail Valley Golf Courses are closed tomorrow, Feb. 14. The Golf Shop will be open from 6:30 a.m. to 3:30 p.m. and the Bluebonnet Grille will be open from 6:30 a.m. to 5 p.m. All golf and City Centre facilities will be closed on Monday and Tuesday.

The Feb. 15 Special and Regular City Council meetings are still on schedule. Citizens and stakeholders may watch meeting live on MCTV on the City Website via this link: http://bit.ly/2LaZigz.

For all updates regarding the Municipal Solid Waste Program for next week, please contact WCA Waste Corp. at 281.403.5800.

Additional cancellations/closures reported are:

  • Fort Bend ISD campuses and facilities will be closed on Monday, Feb. 15 (Presidents Day) and Tuesday, Feb. 16 (inclement weather). 
  • Houston ISD is closed on Monday and Tuesday. 
  • All area COVID-19 testing and vaccination sites will be closed on Monday and Tuesday. 

EOC officials also stress the importance of keeping a list of informational resources for reference. Recommendations for City residents include:

  • MCTX Police and Fire Departments: 911 or 281.403.8700 
  • MCTX City Hall: 281.403.8500
  • Report or Track a Power Outage: www.CenterPointEnergy.com/StormCenter | 713.207.2222 
  • Report a Natural Gas Outage: 713.659.2111 or 800.752.8036
  • American Red Cross: Fort Bend County – 281.342.9480 | Greater Houston – 713.526.8300 
  • Ready Harris: www.readyharris.org | 713.881.3100
  • Fort Bend OEM: www.fbcoem.org | 281.342.6185
  • Enable Fort Bend: www.enablefortbend.com | 281.238.3514 (the agency assists individuals with functional and medical needs during an emergency or disaster) 

Citizens are encouraged to follow the City’s official websites and social media channels to receive timely, accurate information. All weather updates including road conditions, event cancellations, office closures, solid waste service and more will be shared on these official communication outlets.

The two main platforms used by City staff to share real-time information during emergencies are the MCTX Emergency Management website, www.MissouriCityReady.com and the MCTX Twitter account, Twitter.com/MissouriCityEM.

For more updates, please watch the City website: www.missouricitytx.gov, like us on Facebook—fb/MissouriCityTX, follow us on Twitter and Instagram—@MissouriCityTX, and watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse).

Frequently Asked Questions: February 2021 Winter Storm

Updated: Feb. 13, 2021

City officials and staff has received several inquiries regarding the upcoming winter storm. To address these concerns, staff compiled this list of frequently asked questions in relation to this topic:

Hearing that hardware stores like Home Depot and Lowe’s are out of plumbing supplies. Is that true?

Yes. As of today, Feb. 13, Missouri City Lowe’s and Home Depot are out of plumping insulation supplies. Residents may use old towels and plastic bags as insulation substitutes and secure it with duct tape.

Gasoline was a problem during Hurricane Ike in Missouri City. The former Mayor had to get that store opened. Are you anticipating any issues with trucks getting in town for gasoline?

As of now, gas stations are expecting trucks and are not anticipating any issues. But we will closely monitor this and address it accordingly if needed.

Does food stores like HEB, Kroger, Walmart will have enough food and supplies coming in?

Similar to gasoline, as of now stores does not have supply shortages. But we will closely monitor this issue as well as the severe weather approaches.

Are schools closed?

Fort Bend ISD and Houston ISD campuses and facilities will be closed on Monday, Feb. 15 and Tuesday, Feb. 16.

Are COVID-19 vaccination sites open?

All COVID-19 vaccination and testing sites are closed on Feb. 15 and Feb. 16

Will the Animal Shelter be open next week?

Yes. The fur animals are important, so the shelter will be open regular hours.

Is trash service cancelled due to inclement weather?

As of today, Feb. 13, the Municipal Solid Waste provider WCA Waste Corp. has not issued any cancellations for services. For additional updates, please call their customer service at 281.403.5800.

For more information about Missouri City, please watch the City website: www.missouricitytx.gov, like us on Facebook—fb/MissouriCityTX, follow us on Twitter and Instagram—@MissouriCityTX, and watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse).